Privacy Policy

Effective Date: October 26, 2025

1. Introduction J. Russell Painting ("we," "us," or "our"), a sole proprietorship owned by [Owner's Full Name, e.g., John Russell], is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our painting services, visit our website [insert URL, e.g., www.jrussellpainting.com], or provide contact details. By using our services, you consent to these practices.

2. Information We Collect We collect:

Personal Information: Name, address, phone number, email, payment details, and project details (e.g., property description) when you request a quote, schedule services, or make a payment.

Usage Data: IP address, browser type, and pages visited on our website.

SMS Data: Phone numbers for text messaging, including opt-in confirmations.

We do not knowingly collect information from children under 13.

3. How We Use Your Information We use your information to:

Provide and improve painting services (e.g., scheduling, invoicing).

Communicate via email or SMS for updates, reminders, and promotions.

Process payments and manage accounts.

Comply with legal obligations.

Analyze business operations (anonymized data only).

We do not sell or share your personal information with third parties for their marketing purposes. Limited sharing occurs with:

Service providers (e.g., payment processors like [e.g., Stripe], shipping for materials) who are bound by confidentiality.

Legal authorities if required by law.

4. SMS-Specific Disclosures By providing your phone number and opting in (e.g., via checkbox or reply "YES"), you consent to receive SMS from J. Russell Painting for service-related purposes (e.g., appointment confirmations, updates) at [e.g., up to 4 messages per month]. Message and data rates may apply. We do not share SMS data with third parties except as needed for service delivery. To opt out, reply "STOP" to any message. For help, reply "HELP." Opt-out does not apply to required transactional messages. See our Terms and Conditions at [insert URL, e.g., www.jrussellpainting.com/terms] for more on SMS use.

5. Data Security We implement reasonable security measures (e.g., encryption for payments, secure servers) to protect your information. However, no system is infallible, and we cannot guarantee absolute security.

6. Data Retention We retain your information as long as necessary for business purposes (e.g., project records for [e.g., 7 years] for tax compliance) or until you request deletion. Upon request, we will delete your data unless legally required to retain it.

7. Your Rights You may:

Access, update, or delete your information by contacting us.

Opt out of marketing communications.

Withdraw SMS consent at any time (reply "STOP").

For California residents: Under CCPA, you have rights to know, delete, and opt out of data sales (we do not sell data).

8. Cookies and Tracking Our website uses cookies for basic functionality (e.g., session management). You can disable cookies in your browser settings, but this may affect site usability. We do not use third-party tracking for advertising.

9. Changes to This Policy We may update this Policy periodically. Changes will be posted here with the updated effective date. Continued use constitutes acceptance.